Methods of Payment

PEC accepts checks from customers with established credit history and in good account standing with PEC. We also accept credit cards including: Visa, MasterCard, and American Express. First-time orders must be prepaid with a credit card or check. Payment terms for established accounts are Net 10 days, unless otherwise agreed to at the time of the order. Overseas orders are on a prepay basis through a valid international credit card or by prepaid check in U.S. dollars. All custom production is subject to a non-refundable design fee, which will be quoted at the time of the order. Any order over $5,000 requires a 50% deposit prepaid by check or credit card. A 1.5% per month finance charge may be added to any invoice not paid within 30 days of product delivery.

Delivery, Shipping & Rush Charges

Normal production of most printed material is usually within 10 to 15 working days after PEC’s receipt of a signed approval of the final layout of your order with the exception of our Premium and Deluxe brochures that can involve multiple steps and multiple printers. Please allow additional print & delivery time during holiday seasons. Shipping and any applicable sales tax will be added to the final invoice. Add 15% for rush charges under normal delivery time. Most products are shipped via Federal Express service unless otherwise requested at the time of the order.

Commitment to Customer Service, Return Policy, & Warranty

PEC is committed to providing the highest quality product to our customers, and we want our customers to be 100% satisfied with their order. All PEC products are quality inspected prior to shipping and any defective product may be returned for replacement within 10 days of receipt. Customers are requested to thoroughly inspect any shipment of products at the time of receipt to ensure that products have not been damaged in shipping. PEC is not responsible to reprinting of any custom product due to typographical errors found after the customer has approved their proof. PEC is also not responsible for the quality of the poor renderings of photographs or logos that are submitted to PEC in substandard conditions or low resolution format. Defective DVDs can be returned within the first 10 days of use. After 10 days, back-up copies are available for $75 – $150 each. Customized DVD’s & CD Videos are non-refundable.

Updates & Disclaimer

PEC makes no warranties or representations of any kind, expressed or implied, as to the accuracy, reliability, currency, effectiveness, or completeness of any merchandise offered by PEC, the content of such merchandise, or the results that may be obtained through the use of such merchandise to its content. No advice or information provided by PEC or in any of the PEC products shall create a warranty; nor shall the user rely on any such advice or information. All PEC products distributed to patients should be thoroughly reviewed by medical professionals or counsel to determine accuracy, reliability, currency, effectiveness, and completeness. While PEC generally attempts to update its products when alerted to changes in law or other circumstances affecting product content, PEC guarantees neither that its products will be updated nor that it will notify any customers when an updated version of a product is made or created.

To the full extent permitted by law, PEC disclaims all warranties, expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. Neither PEC nor any party involved in creating, producing, or distributing PEC merchandise will be liable for any damages or lost profits, whether foreseeable or unforeseeable, arising from the use of or inability to use any PEC products, including, without limitation, any reliance by any user on any information provided by PEC or any PEC merchandise; any mistakes, errors, omission, or defects contained in any PEC merchandise; or failure or performance of any PEC merchandise.

Copyright & Use of Products and Images

PEC products contain information, data, photographs, images, graphics, typefaces, and other material (collectively “PEC products “). The PEC products and the textual, video, and other merchandise offered herein are protected by U.S. and international copyrights and other rights proprietary to PEC. PEC also owns copyrights in the selection, compilation, arrangement, and enhancement of the content. PEC products may be used only as patient information resources or for other purposes specifically stated in writing, or in any material accompanying the merchandise. PEC expressly prohibits copying, modifying, reverse engineering, insertion on websites, and creating derivative works based on any of the content or merchandise without PEC’s express written permission; provided however, that a purchaser of PEC’s risk management video products may make as many copies as necessary of the “Consent for Surgery” forms that accompany such video products. Purchases of risk management video products will need to provide this notice to any professional copy establishments to enable such establishments to make copies.

Click here for additional information on licensing PEC content.

If you can’t find exactly what you want on our website, let us know!

E-mail sales@patientedconcepts.com or call 800-436-9126 to place an order.